RETURNS AND EXCHANGES

Last Updated: 1st December 2025.

 

T-Rhee Naturals

At T-Rhee Naturals, we take great pride in creating high-quality handmade soaps crafted with care. Your satisfaction is important to us, and we want your shopping experience to be smooth and enjoyable. Please review our Returns & Exchanges policy below.

 

  1. Due to the nature of our products

Because our soaps and skincare items are handcrafted and intended for personal use, we cannot accept returns or exchanges on:

  • Opened products
  • Used products
  • Unsealed items
  • Products removed from their original packaging

This policy helps us maintain high standards of hygiene and product safety.

 

  1. Damaged or Incorrect Items

If you received:

  • The wrong item,
  • Damaged products

Please contact us within 48 hours of delivery.

To assist with a quick resolution, include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damaged or incorrect items

Once reviewed, we may offer:

  • A free replacement
  • Store credit
  • A refund (in select cases)

Order Errors or Changes

If you made a mistake with your order:

  • Contact us immediately at [Insert Email].
  • If the order has not been shipped, we can update or correct it.
  • If the order has already shipped, we cannot modify or cancel it.

Refund Eligibility

Refunds may be issued only if:

  • Items are significantly damaged during shipping
  • The incorrect products were delivered
  • A manufacturing error is confirmed

Refunds cannot be processed for:

  • Customer error after shipment
  • Dislike of scent or natural variations
  • Minor imperfections common in handmade products

Refunds are issued back to the original payment method.

 

  1. Natural Variations

Due to our small-batch, handcrafted process, each bar of soap is unique.
Variations in:

  • Color
  • Shape
  • Size
  • Scent strength

are normal and do not qualify as defects.

 

  1. Lost or Stolen Packages

Once a package is marked as “Delivered” by the courier:

  • T-Rhee Naturals is not responsible for lost or stolen packages
  • We will assist you in opening a courier investigation if needed

Please ensure your delivery location is secure.

 

  1. Contact Us

If you have concerns or need assistance with a return or exchange inquiry, please contact:

T-Rhee Naturals
Email: [email protected]

Phone: +1(868) 320-0846

Address: Trinidad and Tobago, Couva.

 

We are here to help and will respond within 1–3 business days.

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