1. What makes T-Rhee Naturals soaps different?

Our soaps are handmade in small batches using natural, skin-friendly ingredients. We avoid harsh chemicals, synthetic fragrances, and artificial dyes. Each bar is crafted for nourishment, hydration, and a gentle cleansing experience.

2. Are your soaps suitable for sensitive skin?

Yes. Our soaps are formulated with natural oils and butters that are gentle on sensitive or irritated skin. However, we recommend reviewing the ingredient list if you have allergies to specific botanicals or essential oils.

3. Do your soaps contain artificial fragrances or colors?

No. T-Rhee Naturals uses natural essential oils, herbal powders, and plant-based colorants. Our products are free of artificial fragrances, synthetic colors, and harsh additives.

4. How long does a bar of soap last?

The longevity depends on usage and storage. On average, a handmade bar lasts 2–4 weeks with regular use. To extend its life, keep it on a well-drained soap dish and avoid leaving it in standing water.

5. Are your products safe for children?

Most of our soaps are gentle enough for children; however, some bars containing stronger essential oils may not be suitable. Please check each product description or contact us for recommendations.

6. Do you take custom orders or bulk/wholesale requests?

Yes! We offer bulk and wholesale options for events, corporate gifting, retail supply, and more. Contact us directly at [email protected] for details and pricing.

7. Do you ship internationally?

Yes, international shipping is available. Delivery times and shipping fees vary by location. Please refer to our Shipping Policy for more details.

8. How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected.
General timeframes:

• Local delivery: 1–5 business days
• Regional: 3–10 business days
• International: 7–21 business days 

9. What payment methods do you accept?

We accept major credit/debit cards and secure online payment services processed through trusted third-party payment providers. We do not store your payment information.

10. Can I return or exchange a product?

Due to the personal and hygienic nature of handmade soap, we cannot accept returns on opened or used items. However, if your order arrives incorrect or damaged, please contact us within 7 days and we will review the issue.

11. What if I entered the wrong address?

Please contact us immediately. If the order has not shipped, we can update the address.
If it has already been shipped, additional shipping fees may apply.

12. My package shows “Delivered” but I didn’t receive it. What should I do?

Please check:

• With household members
• Mailbox, porch, or building office
• Neighbors
• Tracking history

If still missing, contact us and we will assist you in filing a courier investigation. T-Rhee Naturals is not responsible for packages marked delivered but not received.

13. Are your soaps vegan or cruelty-free?

Most of our soaps are vegan, and all products are cruelty-free. Please check individual product descriptions for ingredient details.

14. How should I store my soaps?

Keep soaps in a cool, dry place and avoid prolonged exposure to humidity. Allow soaps to dry between uses for maximum longevity.

15. How can I contact customer support?

You can reach us at:

Email: [email protected]

Phone: +1(868) 320-0846

Address: Trinidad and Tobago, Couva.