SHIPPING POLICY

Last Updated: 1st December 2025.

 

T-Rhee Naturals
At T-Rhee Naturals, we work hard to ensure that your handmade soap products are delivered safely and efficiently. Please review our shipping policy to understand how we process, ship, and deliver your orders.

 

  1. Order Processing Time
  • Orders are processed within 5 business days after payment is confirmed.
  • Processing times may increase during holidays, promotions, or high-volume periods.
  • Orders placed on weekends or public holidays will be processed on the next business day.

 Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery address
  • Package weight
  • Shipping service selected

We aim to provide the most affordable and reliable shipping options available.

 

  1. Delivery Timeframes

Estimated delivery times vary depending on your location and courier service.
Typical timeframes are:

  • Local Delivery: 1–5 business days
  • Regional Delivery: 5–10 business days
  • International Delivery: 8–12 business days

Please note: These are estimates. T-Rhee Naturals cannot guarantee exact delivery dates, as delays may occur due to courier issues, adverse weather, customs processing, or other external factors.

 

  1. Tracking Your Order

Once your order ships:

  • You will receive a shipping confirmation email
  • Tracking information (if available) will be provided

You may track your shipment using the link or tracking number provided.

 

  1. Incorrect or Incomplete Addresses

Customers are responsible for ensuring accuracy of all shipping details.
T-Rhee Naturals is not responsible for:

  • Delays due to incorrect addresses
  • Lost packages caused by inaccurate information

If a package is returned to us due to incorrect information, customers may be required to pay additional shipping fees.

 

  1. Delivery Issues, Delays, or Lost Packages

We are not liable for:

  • Delays caused by the courier
  • Packages marked as “delivered” but not received
  • Lost or stolen packages after courier delivery

However, we will assist customers in contacting the courier to investigate the matter.

 

  1. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and damaged items

We will review the issue and may offer a replacement or store credit, depending on the circumstances.

 

  1. International Shipping & Customs

Customers outside our home country may be responsible for:

  • Customs duties
  • Import taxes
  • Additional clearance fees

These charges are not included in the product price or shipping cost.
T-Rhee Naturals is not responsible for customs delays or fees.

 

  1. Order Changes & Cancellations

We can modify or cancel orders only if they have not yet been shipped.
Please contact us as soon as possible at:
[email protected]

 

  1. Contact Us

For shipping questions or concerns, please contact:

T-Rhee Naturals

Email: [email protected]

Phone: +1(868) 320-0846

Address: Trinidad and Tobago, Couva.

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